Lead RPO (Recruitment Process Outsourcing) Specialist – Field Team

• Manage the candidate experience, whether they are being interviewed, hired, or considered for the job.
• Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
• Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
• Ensure that all client hiring processes are complete and in compliance per client guidelines; including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization
• Verify that each applicant knows all of the necessary details for their assignment and has the opportunity to have any and all questions answered prior to leaving the recruitment location 
• Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
• Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
•  Delight candidates during every service interaction.
• Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible
• Engage future potential talent through talent communities and talent pipelines
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives
• Assist in defining goals for the team and building a strategy to attain them
•  Track and approve hours worked for team members
• Lead by example – inspire your team to put their best foot forward by embodying what you expect. • Other job functions as business demands

• 3-5 years customer service experience in retail, recruiting or the hospitality industry
• Minimum of 2 years’ experience leading a team of at least 3 staff members4
•  Heavy focus on following standard work and quality control with all processes
• High-level comfort using online software, webcams and scanners
• Focus on customer service ensuring a positive experience at all times
• Ability to stay calm when under pressure or dealing with challenging situations
• Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
• Ability to work extended hours and/or Saturday/Sunday to meet business needs
• In person attendance and the ability to work overtime as needed is required. This role cannot be remote 

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